Thank you for shopping with Urbanmus. This Payment Policy outlines the payment methods we accept and the terms related to payment processing on our website.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Other secure payment methods displayed at checkout
All payments must be made in U.S. Dollars (USD) unless otherwise stated.
Payment Security
Your payment information is processed securely through trusted third-party payment providers.
Urbanmus does not store your complete credit card information on our servers. All payment transactions are encrypted using industry-standard security technologies.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.
If you do not receive a confirmation email within 24 hours, please contact our customer support team.
Payment Authorization
By placing an order, you authorize Urbanmus and its payment processors to charge the selected payment method for the full amount of your purchase, including applicable taxes and shipping fees.
Failed or Declined Payments
A payment may be declined for several reasons, including:
- Insufficient funds
- Incorrect billing information
- Card issuer restrictions
- Fraud prevention measures
- Technical issues with the payment provider
If your payment is declined, please verify your payment details or contact your payment provider.
Taxes
Applicable sales taxes will be calculated and displayed during checkout based on the shipping destination and local tax regulations.
Currency
All prices listed on the website are displayed in USD (United States Dollars) unless otherwise specified.
If your bank or card provider uses a different currency, exchange rates and additional fees may apply according to your financial institution.
Fraud Prevention
To protect our customers and business, we reserve the right to:
- Verify payment information
- Request additional identification
- Cancel orders suspected of fraud or unauthorized activity
If an order is canceled due to suspected fraud, the payment will be refunded to the original payment method.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider and generally take 5–10 business days after approval.
Contact Us
If you have any questions regarding payments, please contact us:
Urbanmus
Email: info@urbanmus.com
Phone: +1 212 555 7834
Address: 18 Reservoir Road, Unit 1, Highland, New York 12528, United States